FAQ

Standard worldwide shipping and express options are available at additional cost, which will be displayed at checkout.

Orders delivered to the UK and Rest of the World Countries will leave from Wild Thang UK. Orders delivered to countries within Europe will leave from Wild Thang IE (EU).

We send standard shipments by either worldwide postal service or via a tracked courier service using Royal Mail, GLS, DPD and DHL. Express shipments are always sent via a courier service. DHL is our preferred courier and is used where available.

Most deliveries will not need to be signed for and will arrive with your normal mail. Larger orders may be sent by a tracked carrier service and these deliveries may require a signature. Should this be an issue, get in touch and we can try and work something out for you.

This can vary depending on where the delivery is being made to. Estimated delivery times will be displayed to you at checkout. If delivery time is critical, do get in touch and we can usually find a way to meet your deadline.

If you’re delivery is to a country outside the European Union, Customs in the delivery country may ask the recipient to pay Import Duty or other local taxes on the goods before allowing them to be delivered. Please be aware of what these costs may be to avoid any unpleasant surprises.

Drop us a line and we can usually arrange the return of most products within 30 days as long as the items are in unused re-saleable condition. If you could include your order number when getting in touch it will help us to arrange your return as quickly as possible.

Except under certain circumstances, the cost of return postage has to be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect if sending the return yourself is difficult, get in touch if you would like a quote.

Drop us a line and we will arrange a refund/replacement for faulty goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.

We accept all Major Credit/Debit Cards, Apple Pay, Google Pay and PayPal.

Our site accepts payments in $ USD, € EUR & £ GBP.