FAQ

Delivery times may vary depending on your delivery location. Delivery times are displayed on the relevant page(s) of the website . As a guideline only, the following delivery timescales are often observed:

• UK Delivery – 1-3 business days
• EU Delivery – 3-5 business days
• Rest of World Delivery – 5-10 business days, subject to Customs

You can track the delivery of your order from My Account > Orders > Details > Shipping.

A complete list with shipping locations can be found here.

Due to shipping restrictions we are unable to ship to certain countries. If your country is not shown on the list unfortunately we will not be able to fulfil your order.

Please do not select an alternative country as this will not amend to your preferred country.

Yes. If you wish to have an order sent to an alternative address you may order the item as normal but during the checkout process there will be an option to send the item to an alternative address ('Enter New Address'). It is important to provide an address where someone will be available to receive the package. Please note that some shipping restrictions may apply for certain countries and as a result you may not be able to get some items delivered to another country.

Your order may be subject to additional taxes duties and/or customs fees charged by the country of destination. If your delivery is to a country outside the European Union or the UK Customs in the delivery country may ask the recipient to pay Import Duty or other local taxes on the goods before allowing them to be delivered. Additionally you may be required to provide certain documentation before such goods will be released to you. You are fully responsible for paying any fees and/or providing any documentation as may be required by the relevant authorities in your country of residence. If you are not familiar with your country's local taxes duties and other custom fees then you can often find more information on your government’s website.

Orders can be processed as soon as three hours after being placed. Time frames for order processing will depend on the item and day you are ordering. Please note that when ordering during the weekend your orders will be processed on Monday or Tuesday.

Orders delivered to the UK and Rest of the World countries will leave from Wild Thang UK. Orders delivered to countries within Europe will leave from Wild Thang IE (EU).

We send standard shipments by either worldwide postal service or via a tracked courier service using Royal Mail GLS DPD and DHL. Express shipments are always sent via a courier service. DHL is our preferred courier and is used where available.